SHIPPING/RETURNS
SHIPPING
RETURNS
NEW ZEALAND ORDERS
Sergios has a flat rate delivery fee of $10 nationwide
We also offer a free in store pick up service for online orders from either our Christchurch or Queenstown stores.
INTERNATIONAL ORDERS
Please contact the store directly to arrange overseas shipment and prices. We are happy to post orders to any part of the world, we may require further id verification before goods are shipped overseas and payments must be by bank transfer only.
ALL ORDERS
Orders placed Thursdays after 2pm, Fridays or over the Weekend will be processed for delivery on the Monday. We use Courier Post for regional and NZ Post for international. Goods are sent on a signature required service. We are able to send to a PO Box through Courier Post.
You will receive an email as soon as your order has shipped, we will contact if a delay occurs with your order.
For all enquiries regarding returns, please email us at shop@sergios.co.nz
Merchandise accompanied by your original sales receipt may be returned for any reason within 5 days* of purchase for an exchange or store credit only (excluding sale items)
The merchandise must be unworn, in its original condition and with all original tags attached.
Worn, damaged (including in transit) or altered merchandise may not be exchanged or returned.
All underwear unless faulty may not be exchanged or returned.
If the merchandise (including underwear) is faulty, we will meet our obligations under the Consumer Guarantees Act to provide a remedy.
We cannot refund courier or postage costs.